Triada Networks Case Study
Cybersecurity is more important than ever, which makes professional training resources essential for Managed Service Providers (MSPs).
In a recent interview for our Uncut Phinatics series, Phin Security sat down with Raffi Jamgotchian, the CEO of Triada Networks. Triada Networks is one of our valued customers, and we enjoyed hearing how our cybersecurity solutions are making the lives of MSPs easier.
We hope the details from our conversation with Raffi encourage you to explore options for our training.
About the Phin Security and Triada Networks Conversation
One of our employees, Jamie, touched base with Raffi after Triada Networks implemented Phin's training resources in the Northern New Jersey and New York City area.
Jamie was responsible for contacting Triada Networks when they were searching for cybersecurity and phishing training assistance. This interview gave us a chance to reflect on recent successes for both Phin Security and Triada Networks. With all Uncut Phinatics meetings, our interviewer asks a series of questions to hear what Phin is doing right and where we can improve:
- What challenges have you faced since joining Phin?
- Why did you choose us over others?
- Since your time with Phin, how have we made your life or team's life easier?
- How was your onboarding experience?
- What features, updates or changes are you excited about or looking for with Phin's platform?
Triada Networks and Phin Security Challenges
Our Triada Networks case study addressed specific challenges faced by our customer who has been in business for 14 years. Raffi mentioned that when first starting with Phin Security, our product had a handful of gaps. Raffi explained this early in our relationship, and we immediately got to work on implementing his feedback.
Raffi admits he was surprised when Phin Security reached out to him shortly after his consultation. We went the extra mile to show our appreciation for Raffi's time — the result was us building a more polished platform with the additional phishing content he was after.
Raffi loved the changes we made to our content. Phin changed the game for Triada Networks by enabling the company to take a hands-off approach to training and onboarding.
Reasons for Choosing Phin
Raffi answers the second question of our interview by stating Phin is “Clearly focusing on making the lives of MSPs easier. That focus has really made a difference for us.” Additionally, Phin has been incredibly responsive when issues surface.
Being a relatively new company, Phin Security understands the value in adapting to customer preferences. Raffi notes that it is easy to say “yes” to every MSP. Phin is not afraid to say “no” when it means steering MSPs in the right direction for a practical training approach.
Triada Networks' Job Duties Made Simple
Raffi finds our platform intuitive. At one point in our interview, he says, “Once we onboard a client who has Office365, we connect them with Phin, and Phin just runs with it.”
Phin Security reviews from Raffi and his team indicate we are making a difference for them with onboarding new employees. Triada Networks has incorporated numerous templates into its training workflow. Just one day after Triada onboards a new team member, the individual will get a message saying they need to complete security awareness training, all thanks to Phin.
A Smooth Onboarding Experience
Phin Security provides a fine-tuned onboarding experience. Raffi explains he enjoys using our training platform since “It's not a complex UI. It's got enough dials and knobs that you need and no more. It's not confusing where you need to jump in and out of different places."
With Phin's platform, we keep tweaking to a minimum. We learn from our customers to get rid of roadblocks they'd encounter with competing providers. Raffi tells us, “Phin has always had a culture of being extremely transparent. Phin owns their mistakes, they fix them and they move on.”
Features, Updates or Changes Triada Networks Wants to See
Raffi is interested in hearing what larger MSPs are doing with Phin. He can tell Phin is helping larger MSPs, and that's not always the case for newer providers. Triada Networks benefits from Phin Security's training platform, and Raffi tells us it's exciting that our resources are getting to the right people and making sense to users from the get-go.
Phin's cybersecurity training for MSPs is easily scalable, meaning you can keep using the same training platform as you expand into new sectors.
Get Started With Phin Security
From our Triada Networks case study, it's easy to see how Phin Security is leaving a mark with MSPs large and small. Our professionals pay attention to your pain points with cybersecurity training and help you create a tailored program in little time.
Our setup and onboarding experience can be done in minutes. Get in touch with Phin Security to get started with us today.
