Thank you for choosing Phin Security! We want to ensure our partners have a positive experience with our services. Here's everything you need to know about cancellations and refunds:
- Refund Eligibility: If it’s our fault, we'll make it right. We will issue refunds in cases where we have made an error, such as billing mistakes. We will also issue refunds if you decide to cancel your partnership within 15 days of receiving your first paid invoice.
- First-Month Refund Guarantee: We offer a 100% refund if you decide to cancel your subscription up to 15 days after receiving your first paid invoice.
- Refund Process: To request a refund within the eligible period, please submit a billing questions ticket through our support website. If the refund request is tied to an error on Phin’s part, we will process the refund when we confirm that Phin was the cause of the error.
- Non-Refundable Situations: Refunds will not be provided for accounts that have violated our Terms of Service or Acceptable Use Policy. Refunds will not be issued for renewal payments, subscription extensions, or if the issue is due to circumstances outside of Phin’s control. A refund will not be issued for partial months.
- Distributors: If you purchase Phin through a 3rd party distributor, follow their provided instructions to cancel your service and/or request a refund. We cannot provide billing, payment, or subscription management support for distributor-managed accounts.
- Cancellation Policy: You may cancel your subscription at any time by submitting a billing ticket request. Your subscription will remain active until the end of the current billing period, which aligns with the end of the calendar month. This ensures continued access to our services until the period for which you have paid concludes.
- Contact Us: If you have any questions regarding our refund or cancellation policies, please submit a billing questions ticket through our support website.